Privacy Policy

1. Introduction

At Al-Azm, your privacy and the protection of your personal data are our highest priority. This policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal information: name, email address, phone number.
• Payment information: processed through secure payment gateways — we do not store card details.
• Travel information: passport details and trip preferences.
• Technical data: IP address, browser type, and usage data.

3. How We Use Your Information

We use your information for specific purposes, including:

• Completing and managing your flight and hotel bookings.
• Sending booking confirmations and travel-related notifications.
• Improving our services and personalising your experience.
• Complying with legal and regulatory requirements.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted partners (airlines, hotels) solely to complete your bookings, under strict data-protection agreements.

5. Data Security

We employ the latest encryption technologies (SSL/TLS) and security protocols to protect your data. Our team receives ongoing training in information-security best practices.

6. Cookies

We use cookies to enhance your experience and remember your preferences. You can manage cookies through your browser settings, though disabling them may affect certain site features.

7. Your Rights

You have the right to access, correct, and request deletion of your data. For privacy-related enquiries, contact us by email:

8. Updates to This Policy

We may update this policy periodically. We will notify you of any material changes by email. Continued use of the platform after an update constitutes acceptance of the revised policy.

9. Deleting your account and data

You can delete your account yourself at any time, from the app or the website, without contacting us. The path is: Account → Settings → Delete account. Here is exactly what happens:

• Permanently deleted: your profile, sign-in credentials, messages, notifications and reviews.
• Kept in anonymised form: records of completed bookings — your email and phone are replaced with anonymous values and the record is unlinked from your account. We keep these for financial and accounting obligations only.
• Deletion is blocked while a booking is active: complete or cancel it first. Partner accounts with published listings need to contact us.
• Any remaining wallet credit is forfeited on deletion and cannot be refunded. Spend it before deleting if you hold a balance.
• If you cannot sign in, email the deletion request from your registered address to privacy@al3zm.com and we will action it within 30 days.